Parties Made Pretty Information
Here at Parties Made Pretty our online store is open 24/7 so come on in and make yourself at home, browse to your hearts content and hopefully we have what you are looking for to make your celebration truly special.
Our office hours are: Monday – Friday 9- 5pm (Perth - AWST)
WE SHIP WORLDWIDE
We have 2-5 day turn around
We ship our orders via Australia Post + Courier
Please always contact us if you need your order urgently firstname.lastname@example.org
AUSTRALIA: $10.95 standard post and $17.00 express post
NEW ZEALAND: $15.00 (Includes proof of postage & tracking, delivery 2-5 business days for parcels under 2kg)
REST OF THE WORLD: $40.00 (Includes proof of postage & tracking, delivery 2-7 business days for parcels under 2kg)
How long will my delivery take
Keep in mind it could take additional delivery time to certain more remote areas
Here is a guide straight from Australia Post http://auspost.com.au/parcels-mail/delivery-areas.html
Here are some typical delivery times
From PERTH it typically takes
Perth 2 business days
Sydney 5-8 business days
Melbourne 5-8 business days
Brisbane 5-8 business days
Canberra 5-6 business days
Adelaide 3-4 business days
Hobart 5-6 business days
New Zealand 2-5 business days
Please note that shipping delays are annoying but they are out of Parties Made Pretty’s control
Returns & Exchanges
Please choose carefully before you buy, we do not offer refund on change of mind or any shipping issues will go through an insurance process.
We try to extra take care with all of our items when in the warehouse and when packing your order. How ever on the very rare occasion that there is an issue with your order please contact us within 5 days for directions on how to return your item for a replacement. If for whatever reason Parties Made Pretty can't replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
PLEASE NOTE: Postage fees will apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
Your full name and order number
Reason why you are returning the product and action you would like taken
Any Photos (if applicable)
TAKE NOTE: Balloons are Balloons and can be fragile. We use the highest quality latex balloon available from our trusted suppliers, however please take care when filling as we do not offer refunds on balloons.
We will repair, replace or refund items that are considered faulty, according to Australian consumer law.
What if we are out of stock?
Obviously it is our goal is to keep all items in stock but sometimes items will run low or be discontinued or out of stock with suppliers etc If an item is listed as -out of stock usually this item will be restocked, unless otherwise expressed by Parties Made Pretty. If you would like more information on the item in question please contact us at email@example.com.